Eric Carr

President & Business Lead, AI

A smiling woman wearing a headset sits at a desk in a modern office, engaging in a conversation with Contact center AI solutions, with a blurred background of office furniture and bright lighting.

How AI-Powered Voices Are Transforming Contact Centers

The last six months have brought a fundamental shift in voice AI. This isn’t just a routine upgrade—it’s a rethinking of what these systems are capable of.

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A worker wearing a yellow hard hat, safety goggles, and ear protection is carefully measuring metal pipes in an industrial setting. In his dark jumpsuit and white gloves, he exemplifies the efficiency that is central to manufacturing AI use cases, with machinery visible in the background.

Top 4 Manufacturing AI Use Cases in 2025

With inflation, tariffs, and ongoing supply chain uncertainty shaping the manufacturing landscape, AI is no longer just a future-forward idea—it’s a...

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A person holding a pencil interacts with an AI chatbot interface on a transparent screen, displaying a robot icon and the text

FAQ: AI Agents for Business Use

Every business wants more efficiency, less overhead, and a competitive edge—yet too many organizations still slog through manual tasks, guesswork...

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Close-up of a circuit board with various electronic components. A blue logo with an orange stylized

How to Build Process Automation That Actually Works

There’s a lot of pressure these days for businesses to automate their manual processes. Talk to any mid-level manager or director, and you’ll find...

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A person is typing on a laptop displaying the ChatGPT webpage, exploring enterprise AI applications. A bowl of apples and a glass of orange juice rest on the wooden table beside the laptop, while a notebook is partially visible in the background.

Enterprise AI Beyond ChatGPT & Copilot

The pressure to "do something with AI" is overwhelming. Maybe you've bought Copilot licenses or played with ChatGPT, but find yourself wondering:...

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